QUALITY MANAGEMENT

11 steps in the right direction

Do you want to satisfy your (internal) customers?

Do you want to be freed from coincidences and difficulties with your processes?

Do you want to prepare your Quality Management and your processes for an audit?

THE 11 STEPS TO AN (IMPROVED)

QUALITY MANAGEMENT!

  1. Define your Quality Management as a stand-alone project. Set: Goals, resources to use, process plan/strategy and a benchmark of success
  2. Determine your quality policy and define quality goals
  3. Make sure everyone in the company knows and shares these goals
  4. Characterize your organization and its context
  5. Work out the opportunities and risks of your entire business
  6. Create quality requirements documents
  7. Start implementing your Quality Management system
  8. Learn how to handle mistakes and find solutions
  9. Your business is developing; what to do about changes?
  10. Is your Quality Management system a success? Rate it!
  11. Work continuously on improvements of the Quality Management - System (CIP):

THE QUALITY CYCLE:

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